Refund and Return Policy – XILOGUARDCAR

At XILOGUARDCAR, we strive for 100% customer satisfaction. This Refund and Returns Policy explains our procedures for handling returns and refunds.

1. Eligibility for Returns

To be eligible for a return:

• Items must be unused, in original packaging, and in the condition received.
• Return requests must be made within 30 days of purchase.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards.
• Clearance items.
• Products damaged due to misuse or neglect.

3. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error.
• Shipping costs are non-refundable.

5. Exchange Policy

If you need to exchange a product for the same item, please contact us at info@xiloguardcar.net or (804) 598-3796.

6. Contact Information

Phone: (804) 598-3796
Email: info@xiloguardcar.net
Address: 2241 Mountain View Rd, Powhatan, Virginia (VA)

Last Revised: December 5, 2024